Return Policy
Last Updated: November 12, 2024
At LONE WOOF, your satisfaction is our priority. If you are not completely satisfied with your purchase, we are here to help. Please review our return policy below for detailed information on returns, exchanges, and refunds.
1. Damages and Issues
• Upon Delivery: Please inspect your order upon arrival. If you receive a damaged or defective item, contact us immediately within 7 days of delivery.
• Reporting Damages: To report an issue, please email us at lonewoofapparel@gmail.com with your order number, a description of the damage, and photos of the damaged item(s).
• We will arrange a replacement or issue a refund if the item is found to be defective or damaged.
2. Exceptions & Non-Returnable Items
Due to hygiene and customization, the following items cannot be returned:
• Custom-designed products
• Personalized or made-to-order items
• Sale or clearance items
• Apparel (e.g., t-shirts, hoodies)
• Limited Return Period: All eligible items must be returned within 30 days of receipt.
• Original Condition: Items must be unused, unworn, and in their original packaging with all tags attached to qualify for a return.
3. Exchanges & Refunds
• Exchanges: If you wish to exchange an item for a different size or color, please contact us within 30 days of receipt. Exchanges are subject to product availability.
• Refunds: Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.
• If approved, the refund will be processed to your original payment method within 7-10 business days.
• Please note that original shipping costs are non-refundable, and return shipping fees are the customer’s responsibility unless the return is due to a defect or our error.
4. How to Initiate a Return or Exchange
To initiate a return or exchange, please contact us with the following information:
• Your order number
• The reason for the return or exchange
• Photos of any damage (if applicable)
You can reach us at:
LONE WOOF
Email: lonewoofapparel@gmail.com
By placing an order with us, you agree to the terms outlined in this Return Policy. We reserve the right to modify these terms at any time, so please review them periodically for updates.